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FAQ


What is the Venturi?
Our hot tubs feature valves on the rim that mix atmospheric air with the water from the massage pumps, where air is drawn in by the Venturi effect and mixed with the water to produce a more pleasant massage.

Q.S.- SnA – SnB message
The following messages report a problem with the resistor probes Follow the steps indicated in the following checklist:

How do I connect the projector?
The projector is designed TO OPERATE WITH A SAFETY TRANSFORMER ONLY. Make sure that the projector never receives voltage over 12 V~AC. If using the "Compact Public Use Kit", the projector must be connected directly to output M6 of the control cabinet electronic board, as indicated in section 3.3. LIGHT CONNECTION in the installation manual. Manual: Compact kit for public use.

Compact kit for public use
How do I empty my hot tub?
In the following link you will find an explanatory video. https://www.youtube.com/watch?v=PAUeoqLY5uQ

How do I connect my hot tub to 3-phase?
- My hot tub has a GS501SZ panel, two massage pumps and a blower: - My hot tub has a GS501SZ panel, one massage pump and a blower: - My hot tub has a BP panel

Q.S. - The interior lights aren't working (optional)
Follow the steps in the checklist below:

Checklist
Q.S. - My hot tub won't heat up
Follow the steps in the checklist below:

Checklist
Q.S.- The hot tub won't work or the display isn't working
Follow the steps in the checklist below:

Checklist
Q.S. - The air massage or blower isn't working
Follow the steps in the checklist below:

Checklist
Q.S. - It doesn't go into PR or continually resets
Follow the steps in the checklist below:

Checklist
Q.S. - The water massage isn't working
Follow the steps in the checklist below:

Checklist
Q.S. - The circuit breaker trips
Follow the steps in the checklist below:

Q.S. - SNS message
This message reports a calibration problem with the resistor's temperature probes. The steps indicated in the following checklist must be followed:

Checklist
Q.S.- OHH/OHS message
These messages report an overheating issue. Follow the steps in the checklist below:

Checklist
How do I purge my hot tub?
In the following link you will find all the information regarding:

Document
Q.S. - HFL/LF/dr/dry message
These messages report a lack of water flow through the filtering circuit. Follow the steps in the checklist below:

Checklist
The packaging is damaged. What should I do?
Before proceeding with the installation and assembly of the hot tub, you must ensure that you have received the hot tub with the packaging in perfect condition. If the packaging is damaged, notify your distributor immediately.

Do I need to level the floor?
It is very important to level the floor where the hot tub will be installed. Remember that once installed, it will be filled with water and the level will depend on whether the floor has been levelled.

I want to install my hot tub outside. Is this possible?
"Aquavia Spa hot tubs have been designed for both inside and outside installation. You must take care of the hot tub if it is installed outside; remember that prolonged exposure to the sun can damage the surface of your hot tub, as well as its accessories. See the product manual for more information."

How can I empty my hot tub?
"All hot tubs for residential use have a drainage system located on the bottom of the tub. Via a valve, the hot tub can be emptied at any time you wish. It is advisable to provide some drainage in the vicinity of the hot tub to avoid accumulation of water around it and avoid slippery areas of access for bathers. "

How can I access the inside of the hot tub to connect it?
All the flat panels of the hot tub are removable. There are two attachment systems: one with screws to hold the panel and another without screws that fastens using a system with no screws. Remove the panel to easily access the interior of the hot tub for any kind of maintenance or installation.

How much electricity will my hot tub use?
The consumption of your Aquavia Spa hot tub will depend on the configuration you choose. Our hot tubs are factory-configured so that their maximum consumption cannot exceed 3.5 kW.

Is it necessary to have the hot tub started up by the manufacturer?
It is highly recommended to have the product started up by one of our official technical services. Not only will they verify that the hot tub is working correctly, they will also be available to explain the functions and maintenance of your equipment.

How can I fill my hot tub?
"The hot tub does not have a specific method of filling. You are recommended to fill it manually, using a garden hose or similar."

Should I add any products to the water for its maintenance?
Aquavia Spa recommends the use of its water disinfection products. They will help you maintain an adequate pH level as well as correct disinfection.

The hot tub switches off every 15 minutes, should I be concerned?
"Extended periods in direct contact with hot water can produce HYPERTHERMIA, which occurs when the internal temperature of the body rises above the normal temperature of 36.5ºC. It is not advisable to prolong bathing beyond 15 minutes. This is why our equipment stops automatically 15 minutes after the massage has started."

What is the ideal bathing temperature?
"It is recommended not to exceed normal body temperature. Extended periods in direct contact with hot water can produce HYPERTHERMIA, which occurs when the internal temperature of the body rises above the normal temperature of 36.5ºC. It is not advisable to prolong bathing beyond 15 minutes. "

I bought the hot tub and the water takes a long time to heat up
No se preocupe. El sistema de calefacción de los Spas de Aquavia esta diseñado para calentar aproximadamente un grado por hora en condiciones normales. En la primera instalación va a necesitar unas 24 horas para alcanzar la temperatura ideal de baño.

Can I choose the time when my hot tub performs the water filtering process?
Yes, but only on hot tubs fitted with the Wi-Fi Touch Panel system. On the other systems, you can only choose preset programmes. Consult your user manual for more information.

When is it not advisable to use the hot tub?
Use of the hot tub is not advisable for pregnant women or people who have high blood pressure, heart disease, diabetes or who are taking medication.

How can I change the colour of the hot tub LED?
All Aquavia Spa residential hot tubs have an LED lighting system that has a sequence of different colours. To change from one colour to another, just keep pressing until you find the desired colour.

How and when should I clean the filter?
The filter should be cleaned periodically. Simply clean it with a pressure hose. Make sure all impurities disappear, then reinstall the filter. It is recommended to change the filter every 4 months.

What is the hot tub cover for?
"The hot tub cover performs three main functions: 1. Saves maintenance of the hot tub, preserving the temperature of the water 2. Protects the water from falling leaves and other impurities 3. Extends the life of the hot tub by protecting it from the sun's rays when it is not being used."

My hot tub has an ozone disinfection system. Is it necessary to add any other kind of chemical product?
Aquavia Spa hot tubs have two automatic disinfection systems: Clean Water (ozone system) and Ultraviolet Treatment (UV system). Both are designed to complement and enhance the water disinfection performed by the Water Disinfection Kit. Therefore, they do not replace chemical products but rather they improve the water quality of your hot tub.

One of the massage points has no flow.
Some water jets can also regulate the intensity of the flow when opening or closing the water inlet. Turn the jet control clockwise to open the jet.

Can the hot tub water freeze?
"If the temperature sensors detect a fall to below 6.7°C, the resistor and the filtration pump will automatically switch on to prevent freezing of the water and the damage this could cause to your hot tub. The unit and pump will remain on for 4 minutes after the temperature rises above 7.2ºC. In colder climates an additional temperature sensor can be added as a precaution, to prevent freezing not detected by the standard sensors."

I want to change the aroma of the Aromatherapy system of my hot tub
Contact your installer to obtain other aromatherapy sachets.

Can I put soap in the hot tub water?
No. Remember that your hot tub has a water pumping system. If you mix soap in the water of your hot tub, it would not only impair its quality, it would also produce a lot of foam.

How can I clean the surface of the hot tub?
• Use common general purpose cleaners. For normal care and cleaning, use a soft cloth or sponge with a little soap and water. Rinse well and dry with a clean dry cloth. If you are using a household cleaner, make sure it is recommended for acrylic surfaces by the manufacturer. • Never use abrasive cleaners. • Do not allow the acrylic surface to come into contact with ketones or esters such as acetone, acetates (such as nail varnish remover, nail varnish or dry cleaning substances) or any organic solvent with chlorine, varnishes, gasoline, aromatic solvents, etc. • Remove dust, stains and dry dirt with a soft damp cloth. • Clean grease, oil, paint and ink stains with isopropyl alcohol and dry with a clean, dry cloth. • Avoid using razors or any other type of sharp instrument that could scratch the surface. Small scratches can be removed by applying a thin layer of car varnish and polishing lightly with a clean cloth. Once a week, clean the hot tub area that is not under water with a quality polish for hot tubs.

I will not be using the hot tub for a long time. What should I do?
"If you do not use the hot tub during the winter or for very long periods, you must perform the following operations: • Disconnect the electrical equipment, differential switch in OFF position. • Locate the drain valve (see section Draining the Hot Tub), and turn the red lever on the valve to the OPEN position. In this way, the hot tub will empty due to gravity through the main drain. • Leave the drain valve open. • Remove the filter cartridge(s) from the filter (see filter maintenance section) and store in a dry place. • Clean and dry the hot tub. • Cover the hot tub."

Why does my hot tub switch on automatically?
The hot tub has a pre-configured filtration system. It is absolutely essential that the hot tub water is filtered twice each day to maintain its quality.

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